Department of Health Webinar Summary: Increasing Choice in Home Care

Nicole Brooke - Thursday, October 06, 2016

Summary of Key Points Noted changes to CDC an packages to consumers on 27/2/16 Approved Provider status as it currently stands will expire after 2 years however as of 27/2/16 there will be no expiry date. New Provider Application Incorporated Company No disqualified pers ..

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7 core beliefs in the future of the sector dismissed

Nicole Brooke - Tuesday, June 07, 2016

It has become evident in the Aged Care, Community Care, Disability and Retirement Living Sector that MANY organisations are just not planning let alone STRATEGISING! Core belief systems SOME organisations believe: The sector is predictable and stable; Clients will remain faithful to y ..

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Making Policies Work for You!

Nicole Brooke - Wednesday, June 01, 2016

Reality: We know that policies literally sit on a shelf and bread dust mites! We know that they don't get implemented correctly or revised regularly! We know that policies are critical for compliance! Solution: Policies need to be accessible - at point of service with good sea ..

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Admissions and Automation

Nicole Brooke - Tuesday, May 10, 2016

Admissions in residential aged care are not accomplished well! I know most of you are thinking that you have great occupancy sitting at 96% and that your bosses are happy with that. But we need to do better to activate our waiting lists, develop our community relationships more and increase our ..

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Wait Lists in Aged Care

Nicole Brooke - Monday, May 09, 2016

You can no longer expect that residents and clients in aged care are just going to turn up. We know that you are not going to get many referrals through MyAgedCare or other government referrals. It all depends on relationships, branding and positioning in google! You cant be ignorant abo ..

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Rethinking Admissions in Aged Care

Nicole Brooke - Sunday, May 08, 2016

I want you to take a moment to think about two broad approaches to how residents may enter residential aged care! I realise it may seem a bit crass and simplistic but in essence there is generally a crisis event leading to a general urgent admission or a planned slow deterioration and exhaustio ..

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First Impressions in Care

Nicole Brooke - Thursday, April 28, 2016

What we now know is that: In community care you need to be face to face with the client within 24 hours (at the lastest) in order to win the Consumer Directed Care (CDC) business; and In residential aged care you need to be doing the tour within 24 hours of the first contact (for a patient  ..

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Learning Management System Review

Nicole Brooke - Thursday, February 04, 2016

5 Reasons why to implement a Learning Management System (LMS): Increase Compliance; Increase Governance; Reduce Training Costs and Increase Hours; Increase Employee Satisfaction and Engagement; and Support Transitions to IT Systems. Things to Consider When Choosing a Learning Man ..

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Electronic Implementation into Healthcare

Nicole Brooke - Tuesday, February 02, 2016

Planning and Engagement is Critical to the Success of Electronic System Implementation Electronic systems in care are a minimum prerequisite to strong risk management and quality management systems. They are costly to implement and come with high risks in terms of business operations, workf ..

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