DoH Webinar: MyAged Care System Improvements

Nicole Brooke - Thursday, October 06, 2016

Co-design workshops held by MyAged Care with 155 participants over 4 days and 4 workshops. Workshops gave participants an opportunity to provide feedback, improving policy and processes. Top findings: In the final stage of each workshop, participants voted on topics that mattered ..

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Main Issues In Aged Care

Nicole Brooke - Friday, June 10, 2016

I was reflecting on what the significant issues to consider for aged care: Main Issue - Aged Care providers want and need stability in funding. This gives investors more support and reliability to invest in the sector. Without the funding stability, there is a lack of confidence in the secto ..

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7 core beliefs in the future of the sector dismissed

Nicole Brooke - Tuesday, June 07, 2016

It has become evident in the Aged Care, Community Care, Disability and Retirement Living Sector that MANY organisations are just not planning let alone STRATEGISING! Core belief systems SOME organisations believe: The sector is predictable and stable; Clients will remain faithful to y ..

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Interview of Dr Nicole Brooke

Nicole Brooke - Wednesday, June 01, 2016

Catherine O’Mahony, Director On Q Recruitment, in conversation Nicole Brooke, CEO Aged Care Consultancy Australia on Corporate & Clinical Governance & Leadership outcomes Nicole why did you open your own consultancy business? “I started my business a year ago, I never ex ..

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Person Centred Care

Nicole Brooke - Wednesday, May 18, 2016

Person Centred Care For many years, the healthcare sector has been chanting about their amazing 'person centred care' philosophy of care, but really how far have we come? Honestly .... not far. Person centred care originated with Kitwood (1992) whereby a person who had a diagnosis of de ..

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Admissions and Automation

Nicole Brooke - Tuesday, May 10, 2016

Admissions in residential aged care are not accomplished well! I know most of you are thinking that you have great occupancy sitting at 96% and that your bosses are happy with that. But we need to do better to activate our waiting lists, develop our community relationships more and increase our ..

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Wait Lists in Aged Care

Nicole Brooke - Monday, May 09, 2016

You can no longer expect that residents and clients in aged care are just going to turn up. We know that you are not going to get many referrals through MyAgedCare or other government referrals. It all depends on relationships, branding and positioning in google! You cant be ignorant abo ..

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Rethinking Admissions in Aged Care

Nicole Brooke - Sunday, May 08, 2016

I want you to take a moment to think about two broad approaches to how residents may enter residential aged care! I realise it may seem a bit crass and simplistic but in essence there is generally a crisis event leading to a general urgent admission or a planned slow deterioration and exhaustio ..

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First Impressions in Care

Nicole Brooke - Thursday, April 28, 2016

What we now know is that: In community care you need to be face to face with the client within 24 hours (at the lastest) in order to win the Consumer Directed Care (CDC) business; and In residential aged care you need to be doing the tour within 24 hours of the first contact (for a patient  ..

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Quality Management Framework

Nicole Brooke - Wednesday, April 27, 2016

Quality Management Frameworks work within an organisation to align policies, business strategy, core organisational improvements and engage key stakeholders. Most of you thought Quality Management Frameworks are an overpriced set of policies you get a Quality person or a consultant to write ..

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