Leadership in Care

Nicole Brooke - Thursday, November 10, 2016

Have you ever considered why leadership is such an important concept in healthcare? Have you ever reflected on the number of leadership programs you have attended or how every organisation seems to have a similar iteration of a common theme? Have you ever paused to consider that rarely has ..

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7 core beliefs in the future of the sector dismissed

Nicole Brooke - Tuesday, June 07, 2016

It has become evident in the Aged Care, Community Care, Disability and Retirement Living Sector that MANY organisations are just not planning let alone STRATEGISING! Core belief systems SOME organisations believe: The sector is predictable and stable; Clients will remain faithful to y ..

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Making Policies Work for You!

Nicole Brooke - Wednesday, June 01, 2016

Reality: We know that policies literally sit on a shelf and bread dust mites! We know that they don't get implemented correctly or revised regularly! We know that policies are critical for compliance! Solution: Policies need to be accessible - at point of service with good sea ..

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Interview of Dr Nicole Brooke

Nicole Brooke - Wednesday, June 01, 2016

Catherine O’Mahony, Director On Q Recruitment, in conversation Nicole Brooke, CEO Aged Care Consultancy Australia on Corporate & Clinical Governance & Leadership outcomes Nicole why did you open your own consultancy business? “I started my business a year ago, I never ex ..

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Admissions and Automation

Nicole Brooke - Tuesday, May 10, 2016

Admissions in residential aged care are not accomplished well! I know most of you are thinking that you have great occupancy sitting at 96% and that your bosses are happy with that. But we need to do better to activate our waiting lists, develop our community relationships more and increase our ..

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Rethinking Admissions in Aged Care

Nicole Brooke - Sunday, May 08, 2016

I want you to take a moment to think about two broad approaches to how residents may enter residential aged care! I realise it may seem a bit crass and simplistic but in essence there is generally a crisis event leading to a general urgent admission or a planned slow deterioration and exhaustio ..

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First Impressions in Care

Nicole Brooke - Thursday, April 28, 2016

What we now know is that: In community care you need to be face to face with the client within 24 hours (at the lastest) in order to win the Consumer Directed Care (CDC) business; and In residential aged care you need to be doing the tour within 24 hours of the first contact (for a patient  ..

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Quality Management Framework

Nicole Brooke - Wednesday, April 27, 2016

Quality Management Frameworks work within an organisation to align policies, business strategy, core organisational improvements and engage key stakeholders. Most of you thought Quality Management Frameworks are an overpriced set of policies you get a Quality person or a consultant to write ..

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Six Corporate Governance Principles to Improve Your Organisation

Nicole Brooke - Sunday, April 24, 2016

Corporate governance refers to the systems and processes embedded in an organisation to control, monitor and minimise risk. It is more than just ticking boxes and having good paperwork. Corporate governance principles of effective and efficient organisations include; Acting ethically and resp ..

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Case Management Models

Nicole Brooke - Thursday, February 04, 2016

Critique of Case Management Models A plethora of case management models have been reported in this review. These different models were developed to meet unique client needs, health environments and workplace cultures (National Primary Care Research and Development Centre, 2005 (file:///C: ..

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