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DoH Webinar: MyAged Care System Improvements
Nicole Brooke - Thursday, October 06, 2016
Co-design workshops held by MyAged Care with 155 participants over 4 days and 4 workshops.
Workshops gave participants an opportunity to provide feedback, improving policy and processes.
Top findings:
In the final stage of each workshop, participants voted on topics that mattered most to them. These are the top solutions tallied across all he workshops.
- Improve access and delivery of information to potential clients. Simplify the information
- Enable service providers and health care professionals to follow up on referrals (improved tracking and feedback for referrers)
- Enable service providers to track inbound referrals (improved workflow management for providers)
- Improve MyAgedCare system performance
- Create a service referral process for needs that are identified through a specialist assessment
- Clarify when to conduct a review or a new assessment
- Improve the utility of support plans for service providers
- Support special needs client interaction with MyAgedCare
- Make improvements to National Screening and Assessment Form
- Create greater transparency around the client journey to prevent confusion
FACTS ON MYAGEDCARE
- Service providers support materials including user guides are available to assessors and providers - https://agedcare.health.gov.au/our-responsibilities/ageing-and-aged-care/programs-services/my-aged-care/information-for-service-providers
- There are 3 types of service referrals that a service provider can receive – Prioritised, Broadcast, referral code
- Wait list on MyAgedCare (take up has been very slow)
- Service providers can receive electronic referrals for a client to be added to a waitlist
- A client can be accepted onto one or more waitlist for the same services
- When a client is drawn into services, they are removed from all other wait lists for that service type
- Providers will be notified when a client has been removed from their wait list.
- Service providers can receive electronic referrals for a client to be added to a waitlist
- Service providers can access the results of an assessment and can see this information before they accept a client
- Trackback Link
- http://www.agedcareconsultancyaustralia.com.au/BlogRetrieve.aspx?BlogID=4762&PostID=685125&A=Trackback
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